FAQ - Frequently asked questions

What are the shipping times for your products?

 We take 2-5 days to process your order.

 STANDARD DELIVERY TIMES

 United States: 8-18 days

 Europe: 8-18 days

 Rest of the world : 8-18 days

 

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

 

Where do we ship your product from?

Our offices are located in Switzerland. Our international warehouse is located in China.

 

Do you provide product tracking/tracking information?

Yes, wait 4-5 days after your order and ask us via email: contact@briliantz.com

 

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

 

Why is there ammunition residue in my magazine?
All our products are individually tested to ensure premium service and the quality of every product purchased.
Ammunition residues may remain in the magazine. Thank you for your understanding.

 

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@briliantz.com and we will send you a similar replacement item as soon as possible.

  

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@briliantz.com

 

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. For more information, please read more about our refund policy.

 

How does a gel blaster work?

Gel blasters use compressed air to propel small, water-based gel balls at high speeds. When they make contact with a surface, the balls disintegrate, leaving behind a small, harmless jelly-like substance. 

The mechanism of a gel blaster can vary depending on the type, but the basic principle remains similar:

  • Soaking: The blaster uses super absorbent polymer (SAP) balls, which are soaked in clear water beforehand to reach their full size and soft consistency. This soaking process makes them safe to shoot and reduces the risk of injury upon impact. Make sure you use gel balls specifically designed for gel blaster guns
  • Loading: The balls are loaded into a magazine or reservoir, which feeds them into the firing mechanism. Follow the manufacturer's instructions carefully to avoid any problems during loading.
  • Propulsion: Spring-powered blasters use a compressed spring to launch the gel ball, while electric blasters rely on a motor and gears to achieve the same.
  • Firing: When the trigger is pulled, the mechanism releases the pressure behind the gel ball, propelling it out of the barrel. Each Gel Blaster weapon may have different firing characteristics, such as semi-automatic or burst mode.

Do you want to learn more about How to use a gel blaster correctly and how to use the gel balls?